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Customer Service


 Toll-free Phone: 1-800-269-6311


Order Information:

 Orders must include:

  • - Purchase order number or credit card information and email to receive payment confirmation.
  • - EAN / ISBN 
  • - Complete title and description
  • - Quantity to be shipped per item
  • - Signature
  • - Ship-to address, contact name and telephone no.
  • - Date by which material must arrive
  • - Preferred method of shipping
  • - Phone number and email
  • - Authorizing signature
  • - How you first learned about Santillana USA
  • - Sales Representative who assisted you


Note: All orders must appear on official purchase order form or on official school  letterhead. Backorders will be cancelled 6 months from order date unless specified on purchase order or in writing.

Shipping charges: More than $100.00 is 9% of order total. Less than $100.00 is a flat fee of $9.00. Sales Tax applicable for the states of FL, CAand WA Please allow 7-14 business days for delivery.

How to Order:

Online Anytime!: (P.O. or Credit Card (VISA, Master Card, and American Express)
By Telephone: Call toll free 1-800-245-8584

By Mail (Purchase Order): School orders by mail or fax must also be mailed and appear on official purchase order forms, or on official school letterhead. Purchase orders must include order number and proper authorization. Your order will be processed upon receipt of school purchase order with signature and P.O number. Allow 7-14 days for shipment.

Other Inquiries:

For information about your local sales representative click here.
To be contacted by your local representative click here.
To request a catalog or sample lesson click here.
To send us your comments or suggestions click here.

Returns from schools, school districts: 

Please check you order carefully upon arrival. Claims are accepted within 30 days after material arrives. All items will be accepted within 90 days of the invoice date for full refund. Returned items must be unmarked and in saleable condition. No return will be accepted without a Return Authorization, which can be requested from customer service.

Product samples:

Sample copies of print materials and trial access to online resources are available upon request with certain restrictions. Please contact your local educational representative HERE for product samples. 

Technology support for customers:

For technical support for Santillana USA online products, contact us via email

Orders from individuals:

Orders are accepted with full payment. A 9% (min. $9) shipping and handling fee is added to all orders. Check, money order or credit card information must be provided with the order. Restrictions apply. Contact customer service for more information.