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Online Store Policy

Shipping policy:

  • Ships between 7 and 14 business days depending on availability.
  • Santillana USA reserves the right to hold any order for a security review.
    If your order is affected, you will be notified within three business days.

Payment Terms Policy:

  • Net 30, 9%
  • Textbooks can only be sold to schools or Educational institutions.
  • We are unable to ship to US Territories and international locations,
    we do ship to Canada.

Shipping Cost:

  • Over $100.00  -  9% of total order
  • Under $100.00  -  $9.00 Flat fee
  • Additional Notes: Freight paid by customer
    (except in case of damaged material or shipping error)-

Return policy

  • Only accepted within 3 months of shipping date.
  • Return authorization is required.  Please provide the Order #, PO # or our Packing list #, in order to start the return process.
  • Freight paid by customer
    (except in case of damaged material or shipping error)

Refund policy

  1. Credit will be issued only on books received in perfect conditions.
  2. We'll refund or credit the value of the item and any taxes you were charged.
  3. Shipping charges are nonrefundable.
  4. To receive a refund, the original packing invoice should accompany your return.

Cancelation Policy

You can cancel your order at any time by calling Customer service or login in to you account and we are not able to cancel orders once they have been shipped.