Online Store Policy
- Ships between 2 and 4 business days depending on availability.
- Santillana USA reserves the right to hold any order for a security review.
If your order is affected, you will be notified within three business days.
Payment Terms Policy:
- Net 30, 9%
- Textbooks can only be sold to schools or Educational institutions.
- We are unable to ship to US Territories and international locations,
we do ship to Canada.
- Over $100.00 - 9% of total order
- Under $100.00 - $9.00 Flat fee
- Additional Notes: Freight paid by customer
(except in case of damaged material or shipping error)-
- Only accepted within 3 months of shipping date.
- Return authorization is required. Please provide the Order #, PO # or our Packing list #, in order to start the return process.
- Freight paid by customer
(except in case of damaged material or shipping error)
- Credit will be issued only on books received in perfect conditions.
- We'll refund or credit the value of the item and any taxes you were charged.
- Shipping charges are nonrefundable.
- To receive a refund, the original packing invoice should accompany your return.